Please note: For training and security reasons your call may be recorded and monitored. see how you can book with confidence.ħ days a week: 07:00 - 22:00 (local time) With our market-leading Protection Promise you get: Send a Private Message through our Facebook page. If your enquiry is not covered by the FAQs, please complete the Contact Form. Find out more.Īnd if your trip is impacted by a lockdown travel ban or mandatory hotel quarantine this year, and you wish to change your plans, there are a number of flexible options available to you, even if your flight is still operating. Prior to lodging an enquiry or a complaint, please visit our Frequently Asked Questions (FAQ). So you can book with even more confidence, knowing that if plans change, so can your booking fee free anytime up to 2 hours before your flight. We've made our market-leading Protection Promise even more flexible for travel this year. Once you’ve submitted an online refund request, you can track the status of your request here.įor more information visit our Disruption Help Hub.įor refunds in relation to a lockdown travel ban or mandatory hotel quarantine this year, see our Protection Promise. Please note that refunds are made to the account used to make the booking with us. Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank.
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